[{"data":1,"prerenderedAt":877},["ShallowReactive",2],{"policy-en-terms-of-business":3},{"id":4,"title":5,"body":6,"description":839,"extension":870,"meta":871,"navigation":872,"path":873,"seo":874,"stem":875,"__hash__":876},"content_en\u002Fterms-of-business.md","Terms Of Business",{"type":7,"value":8,"toc":838},"minimark",[9,20,25,35,38,41,44,48,54,60,66,72,78,82,85,90,124,129,179,182,185,188,192,200,203,206,210,216,219,222,225,228,231,237,244,251,258,262,265,268,275,278,281,284,288,293,296,299,302,309,316,323,330,337,344,347,354,357,361,364,367,374,377,380,384,387,390,393,396,400,403,406,410,413,416,419,422,426,429,432,436,439,442,445,448,452,455,458,461,465,468,471,474,477,481,488,491,495,503,506,509,512,515,521,524,531,545,548,558,562,565,568,571,575,582,589,596,603,615,618,739,742,746,749,752,755,762,766,769,772,779,783,786,798,801,805,808,812,815,819,822,828,835],[10,11,12],"blockquote",{},[13,14,15,19],"p",{},[16,17,18],"strong",{},"This is an English translation provided for convenience."," The Danish version is the legally binding document; in case of any discrepancy, the Danish text prevails.",[21,22,24],"h2",{"id":23},"_1-introduction-and-acceptance","1. Introduction and acceptance",[13,26,27,28,34],{},"1.1 These terms of business (the \"Terms\") apply to all agreements concerning products and services supplied by Webits ApS (\"Webits\", \"we\", \"us\") to the customer, and to the use of the website ",[29,30,31],"a",{"href":31,"rel":32},"https:\u002F\u002Fwebits.dk",[33],"nofollow"," as well as associated sub-sites, domains and self-service solutions.",[13,36,37],{},"1.2 Webits' products and services are offered to business customers (business-to-business). By entering into an agreement, the customer confirms that it is acting in the course of its trade or business. There is therefore no consumer right of withdrawal, cf. clause 8.",[13,39,40],{},"1.3 By placing an order or accepting an offer — electronically or in writing — the customer enters into a legally binding agreement with Webits. An electronic acceptance has the same legal effect as a signature.",[13,42,43],{},"1.4 When placing an order, the customer undertakes to provide a correct company name, CVR number, address, contact person and a valid email address, and to keep this information up to date on an ongoing basis. It is a requirement that the customer holds a valid CVR number.",[21,45,47],{"id":46},"_2-definitions","2. Definitions",[13,49,50,53],{},[16,51,52],{},"Web product \u002F service:"," Any solution supplied by Webits, including web hosting, email, domains, Managed WordPress, virtual server (VPS), dedicated server, DNS service, automation flows, AI solutions, IT consultancy work and support agreements.",[13,55,56,59],{},[16,57,58],{},"Subscription period:"," The period for which a subscription runs before it is renewed.",[13,61,62,65],{},[16,63,64],{},"Payment period:"," The period paid in advance at a time.",[13,67,68,71],{},[16,69,70],{},"Registrant:"," The holder of the right of use to a domain.",[13,73,74,77],{},[16,75,76],{},"Sub-supplier:"," A third party whose products or infrastructure form part of a service, including among others Curanet A\u002FS and Microsoft. The list is not exhaustive. An up-to-date overview of the sub-suppliers that process personal data on the customer's behalf (sub-processors) appears in Appendix B of the data processing agreement. Official naming and registry authorities such as Punktum dk, ICANN and RIPE act as independent authorities, cf. clause 14.3.",[21,79,81],{"id":80},"_3-products-and-services","3. Products and services",[13,83,84],{},"3.1 Webits supplies digital solutions within two main areas — consultancy services and operations & hosting. The range includes, among others, the following:",[13,86,87],{},[16,88,89],{},"Consultancy services",[91,92,93,100,106,112,118],"ul",{},[94,95,96,99],"li",{},[16,97,98],{},"IT automation"," — automated workflows, system integrations and AI solutions.",[94,101,102,105],{},[16,103,104],{},"Cloud solutions"," — cloud strategy and migration, scalable operations as well as security and backup.",[94,107,108,111],{},[16,109,110],{},"Application development"," — development of web and mobile applications (iOS and Android), including AI features and system integrations. Applications developed by Webits may, by agreement, also be operated and hosted by Webits on behalf of the customer.",[94,113,114,117],{},[16,115,116],{},"Professional website"," — design, responsive development, CMS, SEO and ongoing operations.",[94,119,120,123],{},[16,121,122],{},"IT consultancy work"," — advisory and development tasks where the scope and delivery time are agreed separately, cf. clause 4.3.",[13,125,126],{},[16,127,128],{},"Operations & hosting",[91,130,131,137,143,149,155,161,167,173],{},[94,132,133,136],{},[16,134,135],{},"Web hosting and professional hosting"," — fast and secure hosting with Danish support and daily backup, cf. the special terms in clause 7.7.",[94,138,139,142],{},[16,140,141],{},"Managed WordPress"," — operation and maintenance of WordPress-based solutions.",[94,144,145,148],{},[16,146,147],{},"Virtual server (VPS) and dedicated server"," — cf. the special terms in clause 7.5.",[94,150,151,154],{},[16,152,153],{},"Domain registration and administration as well as Managed DNS"," — cf. the special terms in clause 7.1.",[94,156,157,160],{},[16,158,159],{},"Professional mail hosting"," — reliable email on your own domain with high uptime, cf. clause 7.4.",[94,162,163,166],{},[16,164,165],{},"Hosted spam filter"," — advanced filtering that removes spam and phishing before the inbox, cf. the special terms in clause 7.8.",[94,168,169,172],{},[16,170,171],{},"Microsoft 365 and Microsoft 365 Backup"," — licences, setup and advice on the right licence mix, cf. the special terms in clauses 7.2 and 7.3.",[94,174,175,178],{},[16,176,177],{},"Support agreements"," — support and response times as described in clause 11.",[13,180,181],{},"The list is not exhaustive. Webits may offer additional products and services, and the specific range may change over time.",[13,183,184],{},"3.2 The specific content, scope and price of the individual service appear from the product specification, the offer or the order confirmation.",[13,186,187],{},"3.3 Some of Webits' services are supplied wholly or partly via sub-suppliers. For such services, the terms of the sub-supplier and\u002For relevant third parties also apply, cf. clause 10.",[21,189,191],{"id":190},"_4-ordering-and-delivery","4. Ordering and delivery",[13,193,194,195,199],{},"4.1 Orders are placed via Webits' webshop, via an offer or by written enquiry to ",[29,196,198],{"href":197},"mailto:salg@webits.dk","salg@webits.dk",".",[13,201,202],{},"4.2 Once the agreement has been entered into and any prepayment has been registered, Webits normally sets up the service as soon as possible, after which the customer receives the information necessary to start using the service.",[13,204,205],{},"4.3 For consultancy and development tasks, the scope and delivery time are agreed separately.",[21,207,209],{"id":208},"_5-prices-and-payment","5. Prices and payment",[13,211,212,213,199],{},"5.1 Unless otherwise stated, all prices are quoted in Danish kroner (DKK) and ",[16,214,215],{},"excluding VAT",[13,217,218],{},"5.2 Payment for subscription-based services is made in advance for the subscription\u002Fpayment period. Other services are paid upon delivery or by separate agreement.",[13,220,221],{},"5.3 An invoice is sent to the customer's stated email address with a payment deadline. The order is carried out once payment has been registered, unless otherwise agreed.",[13,223,224],{},"5.4 Public authorities and institutions may receive invoices via EAN. The customer must provide an EAN number when ordering\u002Frenewing. A fee of DKK 85 is charged per EAN invoice.",[13,226,227],{},"5.5 When upgrading a web product as well as when newly registering, transferring or renewing domains, payment can only be made by invoice.",[13,229,230],{},"5.6 Payment must be made within the stated payment deadline. In the event of non-payment, reminders are sent up to 3 times, and Webits is entitled to charge reminder fees and default interest under the Danish Interest Act.\nIf payment has still not been registered, Webits may suspend the customer's service(s) until payment has been made. The customer is not entitled to a refund or credit for periods in which a service is suspended due to non-payment.\nAfter the 3rd reminder has been sent, Webits may, without further notice, send the claim to debt collection and may choose to delete the customer's data and the associated service.\nNon-payment of a domain's annual fee is not regarded as a cancellation of the domain, cf. clause 7.1.",[13,232,233,234],{},"5.7 ",[16,235,236],{},"Price adjustment.",[13,238,239,240,243],{},"(a) ",[16,241,242],{},"Annual index adjustment."," Once a year, as of 1 January, Webits adjusts its prices and fees upwards in line with developments in Statistics Denmark's net price index. The adjustment is calculated on the basis of the index development for the preceding year (October to October) and takes place automatically and without separate notice.",[13,245,246,247,250],{},"(b) ",[16,248,249],{},"Other changes."," In addition, Webits may adjust prices and fees with at least 1 month's notice with effect from the next subscription period.",[13,252,253,254,257],{},"(c) ",[16,255,256],{},"Supplier- and authority-driven increases."," If a sub-supplier (e.g. Microsoft or a domain administrator) raises its prices or licence prices, or in the event of an official requirement, Webits may implement corresponding price increases without notice.",[21,259,261],{"id":260},"_6-subscription-renewal-and-cancellation","6. Subscription, renewal and cancellation",[13,263,264],{},"6.1 A subscription period may be 3, 6 or 12 months or as stated in the product specification, and applies from the date of delivery.",[13,266,267],{},"6.2 The subscription is automatically renewed for a new period corresponding to the previous one, unless it is cancelled.",[13,269,270,271,274],{},"6.3 ",[16,272,273],{},"Cancellation must be registered with Webits no later than 30 days before the expiry of the subscription period."," If cancellation is not made in time, the agreement is regarded as renewed for a new subscription period.",[13,276,277],{},"6.4 A subscription is binding for the entire paid period and cannot be cancelled retroactively. Upon cancellation, the service ceases at the end of the period, and the customer's data is deleted. The customer is notified before deletion takes place.",[13,279,280],{},"6.5 Support for a service ceases upon cancellation of the service. Support for discontinued services may be provided by agreement against payment.",[13,282,283],{},"6.6 Certain products have their own deadlines and renewal rules that take precedence over this clause — including domains (clause 7.1) and Microsoft 365 (clause 7.2). Here, the deadlines stated in the relevant section apply.",[21,285,287],{"id":286},"_7-special-terms-for-selected-products","7. Special terms for selected products",[289,290,292],"h3",{"id":291},"_71-domains","7.1 Domains",[13,294,295],{},"7.1.1 Domains are registered in the customer's name, and the customer is the registrant and holder of the right of use. For .dk domains, Punktum dk is the underlying administrator, and Webits acts as a reseller — among others via our partner Curanet.",[13,297,298],{},"7.1.2 When ordering a domain, the customer warrants that the use of the domain name does not infringe any third party's name, trademark or other intellectual property rights and is not otherwise contrary to applicable legislation. Webits cannot be held liable for any third party's loss resulting from the customer's unlawful use of a domain.",[13,300,301],{},"7.1.3 Webits accepts no responsibility for information as to whether a domain is available, as data from the respective registries may be incomplete. Webits cannot guarantee that any desired domain can be registered, and is not liable if a domain order fails.",[13,303,304,305,308],{},"7.1.4 ",[16,306,307],{},"Renewal."," Domains are renewed automatically, typically for 1 or 2 years at a time (for certain TLDs up to 10 years), and the customer is notified by email before renewal. It is the customer's own responsibility to ensure timely renewal. Non-payment of the annual fee is not regarded as a cancellation and may result in the registration being suspended or deleted by the registry.",[13,310,311,312,315],{},"7.1.5 ",[16,313,314],{},"Incorrectly ordered domains."," For incorrectly ordered domains, neither the registration fee nor the annual fee is refunded. However, the domain may be changed to another one if the order has not yet been submitted to the registry. This does not apply if the error is due to Webits.",[13,317,318,319,322],{},"7.1.6 ",[16,320,321],{},"Transfer to another supplier."," The customer may at any time transfer its domain to another reseller\u002Fsupplier. For .dk domains, this is done by the customer being provided with an authorisation code (AuthID), which is passed on to the new reseller. Webits charges a fee for the provision of transfer tokens\u002Fauthorisation codes and the associated work. A domain transfer that cannot be completed due to missing information or documentation from the customer is not Webits' responsibility.",[13,324,325,326,329],{},"7.1.7 ",[16,327,328],{},"Reseller management."," If Webits handles the customer's .dk domain via reseller management, the customer agrees that Webits may, on the customer's behalf, make payments to Punktum dk, change name servers, change contact information and cancel the domain. The customer may at any time change this via Punktum dk's self-service.",[13,331,332,333,336],{},"7.1.8 ",[16,334,335],{},"Transfer of registrant."," Transfer of a .dk domain to a new registrant can only be completed if the new registrant approves the transfer, accepts Punktum dk's terms for the right of use and pays a transfer fee before the deadline.",[13,338,339,340,343],{},"7.1.9 ",[16,341,342],{},"Special characters (IDN)."," Webits offers domains with special characters (e.g. æ, ø, å), but cannot guarantee full functionality on such domains.",[13,345,346],{},"7.1.10 When newly registering or transferring domains with a TLD other than .dk, the domain may be locked for up to 60 days in accordance with ICANN's rules. For TLDs other than .dk, the individual registry's own terms also apply.",[13,348,349,350,353],{},"7.1.11 ",[16,351,352],{},"Disputes."," Disputes concerning .dk domains are resolved by the Danish Complaints Board for Domain Names (Domæneklagenævnet). Disputes concerning other top-level domains are resolved under ICANN's UDRP procedure.",[13,355,356],{},"7.1.12 There is no right of withdrawal on domains, as the domain is registered to the customer and can be used independently of other web products.",[289,358,360],{"id":359},"_72-microsoft-365","7.2 Microsoft 365",[13,362,363],{},"7.2.1 When purchasing and renewing Microsoft 365 licences, the customer accepts Microsoft's terms in force from time to time (the Microsoft Customer Agreement).",[13,365,366],{},"7.2.2 Licences may be taken out with 1 month's commitment (monthly invoicing), 3 months' commitment (quarterly invoicing) or 12 months' commitment (annual invoicing). Licences are renewed automatically with the same commitment period as the previous one.",[13,368,369,370,373],{},"7.2.3 ",[16,371,372],{},"Cancellation of a Microsoft 365 licence must be made no later than 30 days before the expiry of the licence period."," This takes precedence over the general cancellation deadline in clause 6.3.",[13,375,376],{},"7.2.4 There is no right of withdrawal on Microsoft 365 licences.",[13,378,379],{},"7.2.5 If Microsoft adjusts its prices, Webits may implement corresponding price increases without notice and with immediate effect. In addition, Webits may adjust prices independently of this with 1 month's notice. If Microsoft's licence rules change in a way that affects the customer's licences, the change may be implemented without notice, after which the customer is informed.",[289,381,383],{"id":382},"_73-microsoft-365-backup","7.3 Microsoft 365 Backup",[13,385,386],{},"7.3.1 Microsoft 365 Backup includes a 5-year retention period.",[13,388,389],{},"7.3.2 Cancellation of one or more Microsoft 365 licences results in the simultaneous cancellation of the associated backup. Cancellation of the backup does not, however, result in cancellation of the Microsoft 365 licence(s) itself.",[13,391,392],{},"7.3.3 When the backup is cancelled, backup data is retained for a 90-day retention period counted from the day after the cancellation takes effect. During this period, the customer pays a fixed amount per licence per month, which is stated at the time of cancellation. Data is deleted after 90 days.",[13,394,395],{},"7.3.4 The backup depends on Microsoft's systems. Webits is not liable if a failed backup is due to errors or breakdowns in Microsoft's systems.",[289,397,399],{"id":398},"_74-mail-hosting","7.4 Mail hosting",[13,401,402],{},"7.4.1 Mail hosting may not be used for sending newsletters, as an SMTP server for websites or for sending other forms of automatically generated emails in breach of the platform's rules. A breach may result in suspension or closure of the mail account.",[13,404,405],{},"7.4.2 If the customer needs bulk mailings or automated email flows, Webits offers separate solutions for this by agreement.",[289,407,409],{"id":408},"_75-virtual-and-dedicated-server","7.5 Virtual and dedicated server",[13,411,412],{},"7.5.1 On virtual and dedicated servers, the customer may only install software with a valid and active licence.",[13,414,415],{},"7.5.2 Microsoft software to be used on the server must be acquired through Webits. The customer may not use MSDN licences, Action Packs, \"internal use\" licences or the like, unless this has been confirmed in writing.",[13,417,418],{},"7.5.3 In the event of a licence audit from a sub-supplier (e.g. Microsoft), Webits may require administrative access to the customer's system within 24 hours. Webits only requests such access upon presentation of documentation for the audit notice.",[13,420,421],{},"7.5.4 If the customer's breach of licence rules results in Webits being subsequently invoiced an under-licensing fee or the like, the amount is passed on to the customer together with the time Webits has spent in connection with the audit.",[289,423,425],{"id":424},"_76-backup-and-encryption-keys","7.6 Backup and encryption keys",[13,427,428],{},"7.6.1 If a backup is created with the customer's own unique encryption key, the customer is itself responsible for the safe storage of the key. If the key is lost, the data cannot be restored — neither by the customer nor by Webits.",[13,430,431],{},"7.6.2 Webits is not liable for loss if data cannot be restored from backup due to a lack of validity of the data in question.",[289,433,435],{"id":434},"_77-web-hosting-and-professional-hosting","7.7 Web hosting and professional hosting",[13,437,438],{},"7.7.1 Web hosting is intended as display and operating space for the customer's websites and applications and may not be used as an external storage or backup disk or as an archive for larger file collections for free download or streaming, cf. clause 9.3.",[13,440,441],{},"7.7.2 Professional hosting is supplied as a solution with higher performance and\u002For managed operations. The specific content, resources, uptime level (SLA) and any limits appear from the product specification, the offer or the order confirmation. Where a resource is stated as \"unlimited\" or with free traffic, clause 9.6 on reasonable use applies.",[13,443,444],{},"7.7.3 The customer is responsible for ensuring that software, themes, plugins and other components used on the hosting solution are lawfully licensed and kept up to date. Outdated components that pose a security risk may result in suspension under clause 9.7.",[13,446,447],{},"7.7.4 Webits takes daily backups, cf. clause 11.3. The backup does not release the customer from taking regular backups of its own data. Uptime and operations are delivered within the framework of clause 11 and the limitation of liability in clause 12.",[289,449,451],{"id":450},"_78-hosted-spam-filter","7.8 Hosted spam filter",[13,453,454],{},"7.8.1 The hosted spam filter filters incoming and possibly outgoing email for spam, phishing and malicious code before it reaches the inbox. Filtering requires that the customer's email traffic is correctly routed through the filter, including that the necessary DNS\u002FMX settings are in place. The customer is responsible for correct setup or may, by agreement, let Webits handle this.",[13,456,457],{},"7.8.2 No filtering is 100% accurate. Webits cannot guarantee that all unwanted email is filtered out, or that legitimate email is never erroneously withheld (false positives). The customer should therefore regularly check the quarantine\u002Fspam folder. Withheld email and associated log data are retained for a limited period, which appears from the product specification.",[13,459,460],{},"7.8.3 Within the framework of clause 12, Webits is not liable for loss resulting from email that is withheld, delayed or not delivered due to the filtering. The spam filter may be supplied wholly or partly via a sub-supplier, and clause 10 applies correspondingly.",[289,462,464],{"id":463},"_79-application-development-and-distribution-via-app-platforms","7.9 Application development and distribution via app platforms",[13,466,467],{},"7.9.1 If Webits develops an application for the customer, this is done on the basis of the agreed specification. Webits performs the work in a professionally sound manner but does not warrant that the application will be approved or will remain available in third-party app platforms (e.g. Apple App Store or Google Play), as these platforms set their own guidelines and may, at their own discretion, reject, remove or suspend an application.",[13,469,470],{},"7.9.2 The customer is responsible for ensuring that the application and its content comply with the requirements of the relevant app platform in force from time to time as well as applicable legislation. The requirements may change, and adaptations as a result thereof constitute separate work that is invoiced by agreement, cf. clause 11.5.",[13,472,473],{},"7.9.3 Webits is not liable for loss resulting from an app platform's decisions, including rejection, delayed approval, removal or suspension, cf. also clause 12. Amounts for development and operational work already performed are not refunded, cf. clause 8.2.",[13,475,476],{},"7.9.4 For applications and services where the customer's end users can upload or share content, the customer is responsible for the end users' use and for the uploaded content, cf. clause 9. Webits may, without liability, remove or block content and suspend the service under clause 9.7, including following an enquiry from a third party or an authority (cf. the Digital Services Act).",[21,478,480],{"id":479},"_8-right-of-withdrawal","8. Right of withdrawal",[13,482,483,484,487],{},"8.1 As Webits' products and services are supplied to business customers (B2B), the agreements are not covered by the rules on the right of withdrawal in the Danish Consumer Contracts Act. There is therefore ",[16,485,486],{},"no right of withdrawal",", unless otherwise expressly agreed in writing.",[13,489,490],{},"8.2 Amounts for creation, setup, installation, consultancy work or other work performed are not refunded.",[21,492,494],{"id":493},"_9-customer-responsibility-and-acceptable-use","9. Customer responsibility and acceptable use",[13,496,497,498,502],{},"The detailed rules on acceptable use are elaborated in the ",[29,499,501],{"href":500},"\u002Fen\u002Fpolicies\u002Facceptable-use","acceptable use"," policy, which forms an integral part of the agreement.",[13,504,505],{},"9.1 The customer is solely responsible for ensuring that material stored or processed via Webits' services is lawful under Danish and foreign legislation, complies with general ethical rules on the internet and does not infringe the rights of third parties.",[13,507,508],{},"9.2 The customer may not use a service to gain unauthorised access to Webits' systems or to other customers' services.",[13,510,511],{},"9.3 Webits' server space may not be used for storing unlawfully copied material or — without prior agreement — as an archive for larger file collections for free download or streaming. Web hosting is intended as display and operating space, not as an external storage\u002Fbackup disk.",[13,513,514],{},"9.4 Misuse of email for unsolicited commercial communication (spam) or similar gross breaches results in suspension and may result in cancellation of the service.",[13,516,517,518,520],{},"9.5 The customer may not resell or pass on Webits' products, services or service offerings — whether wholly or partly — without prior written agreement, cf. also the ",[29,519,501],{"href":500}," policy.",[13,522,523],{},"9.6 Where a service is stated as \"unlimited\" or with free traffic, the customer may use the feature without a fixed limit. In the event of gross or disproportionate use, Webits reserves the right to limit bandwidth or function following dialogue with the customer.",[13,525,526,527,530],{},"9.7 ",[16,528,529],{},"Suspension."," Webits may block or temporarily close access to a service:",[91,532,533,536,539,542],{},[94,534,535],{},"in the event of scripts or code that load the systems or may cause breakdowns (normally after notice),",[94,537,538],{},"without notice in the event of spam, phishing or similar misuse — even if the customer is unaware of or not directly responsible for the misuse,",[94,540,541],{},"without notice in the event of content that with reasonable probability is unlawful or infringes the rights of third parties, including following an enquiry from a third party (cf. the Digital Services Act), and",[94,543,544],{},"in the event of components that are outdated and pose a security risk (normally in consultation with the customer).",[13,546,547],{},"Reopening takes place once Webits has assurance that the matter will not recur. Gross or repeated breaches may result in termination without further notice, and the customer may be invoiced for consumption owed. Webits does not become liable in damages for loss resulting from a justified suspension.",[13,549,550,551,554,555,557],{},"9.8 ",[16,552,553],{},"Indemnification."," The customer indemnifies Webits against any claim, loss, liability, fine and reasonable costs (including for legal assistance) raised against Webits by a third party, an app platform or an authority as a result of the customer's or the customer's end users' use of the services, the customer's content or the customer's breach of the agreement, these Terms or the ",[29,556,501],{"href":500}," policy. This obligation is not covered by the monetary limit in clause 12.4, which concerns only Webits' own liability.",[21,559,561],{"id":560},"_10-sub-suppliers-and-third-party-terms","10. Sub-suppliers and third-party terms",[13,563,564],{},"10.1 Webits supplies some of its services via sub-suppliers, including Curanet A\u002FS as well as registries and software suppliers such as Punktum dk and Microsoft. For such services, the terms of the sub-supplier and\u002For relevant third parties also apply — for example the Microsoft Customer Agreement and Punktum dk's terms for the right of use to a domain. The customer accepts being bound by such terms to the extent necessary for the delivery.",[13,566,567],{},"10.2 Webits may pass on to the customer changes, price adjustments, licence changes and suspensions imposed on Webits by a sub-supplier or an authority.",[13,569,570],{},"10.3 Webits is not liable for loss resulting from a sub-supplier's circumstances, including operational disruptions, suspension, errors or discontinuation at the sub-supplier.",[21,572,574],{"id":573},"_11-security-and-operations","11. Security and operations",[13,576,577,578,520],{},"The technical and organisational security measures are described in more detail in our ",[29,579,581],{"href":580},"\u002Fen\u002Fpolicies\u002Fsecurity-and-operations","security and operations",[13,583,584,585,588],{},"11.1 ",[16,586,587],{},"Operational stability."," Webits strives for the highest possible operational stability but is not liable for breakdowns or operational disruptions, including disruptions caused by factors outside Webits' control. This includes, among other things, power failures, equipment faults, internet and telecommunications connections or the like. The services are supplied as they are and as available, and Webits disclaims any warranty, assurance, guarantee or other terms, whether direct or indirect. In the event of a breakdown, Webits strives to restore normal operations as quickly as possible.",[13,590,591,592,595],{},"11.2 ",[16,593,594],{},"Planned maintenance."," Planned interruptions are, as far as possible, placed in the time slot 21:00–06:00 (CET). Necessary interruptions outside this time slot are notified to the greatest extent possible.",[13,597,598,599,602],{},"11.3 ",[16,600,601],{},"Backup."," Webits takes daily backups of all servers. The backup secures data in the event of a breakdown of an entire server and is not intended for restoring an individual customer's data. It is therefore the customer's own responsibility to take regular backups of its own data. Restoration or transmission of a backup may be done against payment.",[13,604,605,606,609,610,614],{},"11.4 ",[16,607,608],{},"Support."," We offer email support on hosting — also on weekday evenings and at weekends. New support cases are created via ",[29,611,613],{"href":612},"mailto:support@webits.dk","support@webits.dk",". In the event of acute critical errors, you may call +45 44 14 44 30 or +45 44 14 44 20. Support means assistance with sold products; it does not include the development of new solutions.",[13,616,617],{},"We strive for the following response times:",[619,620,621,643],"table",{},[622,623,624],"thead",{},[625,626,627,631,634,637,640],"tr",{},[628,629,630],"th",{},"Type",[628,632,633],{},"Example",[628,635,636],{},"Weekdays during office hours",[628,638,639],{},"Outside office hours",[628,641,642],{},"Weekend\u002Fpublic holidays",[644,645,646,664,680,695,710,724],"tbody",{},[625,647,648,652,655,658,661],{},[649,650,651],"td",{},"Acute",[649,653,654],{},"Breakdown, hacked etc.",[649,656,657],{},"1 hour",[649,659,660],{},"4 hours",[649,662,663],{},"6 hours",[625,665,666,669,672,675,677],{},[649,667,668],{},"Development",[649,670,671],{},"Development initiatives on products",[649,673,674],{},"2 hours",[649,676,660],{},[649,678,679],{},"Not possible",[625,681,682,685,688,691,693],{},[649,683,684],{},"Support",[649,686,687],{},"General support of products",[649,689,690],{},"3 hours",[649,692,663],{},[649,694,679],{},[625,696,697,700,703,705,707],{},[649,698,699],{},"Extended support",[649,701,702],{},"Managed WordPress, DNS, AI solutions etc.",[649,704,674],{},[649,706,660],{},[649,708,709],{},"10 hours",[625,711,712,715,718,720,722],{},[649,713,714],{},"Error correction (Webits' error)",[649,716,717],{},"Errors caused by Webits ApS",[649,719,674],{},[649,721,660],{},[649,723,663],{},[625,725,726,729,732,734,737],{},[649,727,728],{},"Error correction (customer's error)",[649,730,731],{},"Errors caused by the customer itself",[649,733,674],{},[649,735,736],{},"12 hours",[649,738,679],{},[13,740,741],{},"11.5 For extended support and development, invoicing is per commenced hour. Unless otherwise agreed in a binding contract, the base rate is DKK 1,250 within normal working hours. Outside normal working hours, double rates apply, and on public holidays and at weekends an additional surcharge is applied.",[21,743,745],{"id":744},"_12-limitation-of-liability","12. Limitation of liability",[13,747,748],{},"12.1 Webits is not liable for indirect loss and consequential damages, including loss of expected profit, operating loss, loss of data or restoration thereof, loss of goodwill, loss in connection with payment transfers, technical breakdowns, access by unauthorised parties, incorrect setup or missing functions. This applies regardless of whether Webits has been made aware of the possibility of the loss, and regardless of the degree of negligence.",[13,750,751],{},"12.2 Webits is never liable for circumstances outside Webits' control, including system breakdowns, network overload, errors in third-party networks or at a third party, lightning strikes, flooding, fire, strike, war, terrorism, lockout and other force majeure events.",[13,753,754],{},"12.3 Webits is not liable for loss of data in the event of technical accidents or the customer's lack of backup.",[13,756,757,758,761],{},"12.4 ",[16,759,760],{},"Monetary limit."," Regardless of the nature of the loss and the basis of liability, Webits' total liability towards the customer is limited to the customer's payment for the service in question in the last 12 months prior to the event giving rise to liability, but in all cases a maximum of DKK 10,000.",[21,763,765],{"id":764},"_13-changes-to-products-and-terms","13. Changes to products and terms",[13,767,768],{},"13.1 Webits may change a service with 1 month's notice by email to the customer's stated address. Changes of a purely beneficial nature may be implemented without prior notice.",[13,770,771],{},"13.2 The customer's ongoing service (price and content) remains unchanged until the expiry of the payment period, unless otherwise provided by clause 5.7 or clause 7 (sub-supplier- and licence-driven changes).",[13,773,774,775,778],{},"13.3 Webits may change these Terms at any time. The applicable Terms are always available at ",[29,776,31],{"href":31,"rel":777},[33],". Material changes are notified by email. Continued use of the services after entry into force is regarded as acceptance of the amended Terms.",[21,780,782],{"id":781},"_14-personal-data-and-gdpr","14. Personal data and GDPR",[13,784,785],{},"14.1 Webits' processing of personal data takes place in accordance with EU Regulation 2016\u002F679 (GDPR).",[13,787,788,789,793,794,199],{},"14.2 Terms for the processing of personal data, where Webits processes data on behalf of the customer, appear from the separate ",[29,790,792],{"href":791},"\u002Fen\u002Fpolicies\u002Fdata-processing-agreement","data processing agreement",". Webits' processing of personal data as data controller is described in the ",[29,795,797],{"href":796},"\u002Fen\u002Fpolicies\u002Fcookie-and-privacy-policy","cookie and privacy policy",[13,799,800],{},"14.3 Webits treats information about the customer confidentially but is entitled to disclose necessary information to official naming authorities (e.g. Punktum dk, ICANN, RIPE) as well as to relevant industry organisations in cases concerning misuse of the internet.",[21,802,804],{"id":803},"_15-assignment","15. Assignment",[13,806,807],{},"15.1 Webits may freely assign its rights and obligations under these Terms to a group company or a third party. The customer may not assign its agreement without Webits' prior written consent.",[21,809,811],{"id":810},"_16-governing-law-and-venue","16. Governing law and venue",[13,813,814],{},"16.1 The agreement is governed by Danish law. If a disagreement arises that cannot be resolved amicably, it is settled by the ordinary courts with the City Court of Copenhagen (Retten i København) as the court of first instance.",[21,816,818],{"id":817},"_17-company-information","17. Company information",[13,820,821],{},"The website is owned and published by:",[13,823,824,827],{},[16,825,826],{},"Webits ApS","\nCVR number: 41336404\nFadet 43 st. tv.\n1799 København V",[13,829,830,831],{},"Telephone: +45 44 14 44 30\nEmail: ",[29,832,834],{"href":833},"mailto:info@webits.dk","info@webits.dk",[13,836,837],{},"Managing Director: Martin Bennetzen",{"title":839,"searchDepth":840,"depth":840,"links":841},"",2,[842,843,844,845,846,847,848,860,861,862,863,864,865,866,867,868,869],{"id":23,"depth":840,"text":24},{"id":46,"depth":840,"text":47},{"id":80,"depth":840,"text":81},{"id":190,"depth":840,"text":191},{"id":208,"depth":840,"text":209},{"id":260,"depth":840,"text":261},{"id":286,"depth":840,"text":287,"children":849},[850,852,853,854,855,856,857,858,859],{"id":291,"depth":851,"text":292},3,{"id":359,"depth":851,"text":360},{"id":382,"depth":851,"text":383},{"id":398,"depth":851,"text":399},{"id":408,"depth":851,"text":409},{"id":424,"depth":851,"text":425},{"id":434,"depth":851,"text":435},{"id":450,"depth":851,"text":451},{"id":463,"depth":851,"text":464},{"id":479,"depth":840,"text":480},{"id":493,"depth":840,"text":494},{"id":560,"depth":840,"text":561},{"id":573,"depth":840,"text":574},{"id":744,"depth":840,"text":745},{"id":764,"depth":840,"text":765},{"id":781,"depth":840,"text":782},{"id":803,"depth":840,"text":804},{"id":810,"depth":840,"text":811},{"id":817,"depth":840,"text":818},"md",{},true,"\u002Fterms-of-business",{"description":839},"terms-of-business","KEzLeaV1vPGj1642VdkGwb4AoDZMpS6WCNklgrB2Bzo",1784756248659]